Refund Policy

Last Updated: February 16, 2026

1. Server Activation & Refund Policy

At imrHosting, we strive to provision all services as quickly as possible. Our refund policy is strictly based on the activation status of your server or hosting account.

If your server or hosting account is not activated within 3 days (72 hours) of your purchase, you are entitled to a full refund.

2. Eligibility for Refund

Please note the following strict conditions for refunds:

  • If your server or account is successfully activated, no refunds will be provided under any circumstances.
  • Refunds are only issued if we fail to activate your services within the 3-day window.
  • This policy applies to all our services, including Web Hosting, Reseller Hosting, and Master Reseller Hosting.

3. Non-Refundable Items

Please note that certain products and services are strictly non-refundable due to their nature and third-party costs:

  • Domain Names: Once a domain is registered, it cannot be canceled or refunded. You retain ownership of the domain for the registration period.
  • Software Licenses: Costs for cPanel, CloudLinux, Softaculous, or other paid add-on licenses.
  • Setup Fees: Any dedicated setup fees or migration fees paid.
  • VPS & Dedicated Servers: These services are strictly non-refundable.

4. Cancellation Process

To request a refund and cancel your service (if eligible):

  • Log in to your Client Area.
  • Open a Support Ticket with the Billing Department with the subject "Cancellation Request".
  • Briefly explain the reason for cancellation (optional, but helps us improve).
  • Once approved, the refund will be processed to your original payment method within 5-10 business days.

5. Payment Methods

Refunds are processed to the original source of payment (e.g., Credit Card, UPI, PayPal). If the original payment method does not support refunds (e.g., certain bank transfers), the amount will be added as credit to your imrHosting client account for future use.

6. Changes to Policy

imrHosting reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting to the website. Continued use of the services after any such changes constitutes your acceptance of the new refund policy.

7. Contact Us

If you have questions regarding our refund policy, please contact our billing team at support@imrHosting.in.